Hi dear community, boti here.
Today my pokitto has arrived and i assembled it.
I already have noticed a vertical crack on the screen and when i have turned it up my concerns become real. The screen is broken.
Is there a chance to get a replacement screen?
In addition to that the screw which holds the screen in place isn’t holding.
Couldn’t wait to finally code smth. now i have to wait more… yuck, that’s life
Hi @Botisaurus. I am very sorry to hear your screen is broken.
FYI: we have had 3 broken screens so far, so you had really bad luck
Was the screen in its place (inside the front cover) when you received it, or was it loose in the package?
I will send you a new one tomorrow.
Thank you very much @jonne!
It wasn’t inside the front cover, but attached with an adhesive to the white foamy packaging material.
Ok, then it had become loose inside the package. No wonder it was broken.
Are you sure you tried the right screw? The short fat one?
In that case the screw hole is maybe not the right shape. You’ve had bad luck.
I will send you a new front also. Would you like the same color or different ?
Funnily enough, that’s what happened to me earlier! I had to “borrow” a screw from my sister’s Pokitto (said Pokitto ended up not working…huh). Fortunately, Jonne ended up sending me another pair of Pokittos, another one of which wasn’t working, and so now we’ve got 2 working Pokittos and a bunch of buttons (although one of the B buttons mysteriously disappeared).
It just came to my mind that it is possible also that the “threads” of the screw are not correct. These are screws from Ebay afterall, and I have noticed some underformed screws occasionally.
I guess I need to start eyeballing them before packing.
Oh thats unfortunate
Same transparent please. And thank you for your amazing support!
Arrived today well packaged.
Thank you, going to play around soon!
3 days from issue report to delivery - that’s an impressive turnaround time.